If you can sign in to your Chromebook, try these steps first: You’ve tried other troubleshooting steps and nothing has fixed your issue.īefore you recover, try less invasive steps.You get the error message 'Chrome OS is missing or damaged.'.Before you recover, try less invasive steps.If you're an administrator, for more help, contact Google support.įor more details, please refer to Chromebook Help from Google: If you use your Chromebook at work or school, ask your administrator for help. If possible, before you recover your Chromebook, back up your files. Important: Recovery permanently erases everything on your Chromebook's hard drive, even your downloaded files. For newer Chromebooks, you can recover the OS with an internet connection. When your Chromebook’s operating system (OS) doesn’t work properly, you can recover it.
